Contact

Last update: 14/11/2025

1. Contact Information

For any queries, suggestions or problems, you can contact us through:

• Main email: hola@lyvido.com
• Business hours: Monday to Friday from 18:00 to 22:00 (GMT+1)
• Response time: Maximum 48-72 hours on business days

2. Types of Queries

We help you with:

• Technical support: Platform problems, access or functionalities
• Accounts and memberships: Profile management, payments and renewals
• Content and moderation: Reports, complaints and content problems
• Privacy and security: Data protection queries
• Collaborations: Venue affiliation and events
• Press and media: Information requests for media

3. How to Contact Us

To get a faster and more efficient response:

• Include details: Provide specific information about your query
• Mention your username: If you have an account, include your username
• Be respectful: Maintain a cordial and professional tone

4. Urgencies and Emergencies

For urgent situations related to:

• Security: Threats, harassment or dangerous behavior
• Illegal content: Material that may be illegal
• Minors: Detection of minor profiles

Contact immediately at hola@lyvido.com with the subject "URGENT" and we will respond as soon as possible.

5. Collaborations and Business

If you are a venue owner or want to collaborate with Lyvido.com:

• Venue affiliation: For establishments that want to join
• Events and promotions: For event organizers
• Advertising: For companies that want to advertise
• Press: For media outlets

Send your proposal to hola@lyvido.com with the subject "COLLABORATION".

6. Legal Information

Data controller information:

• Responsible: Ricardo López Rodríguez
• NIF: 44091608X
• Email: hola@lyvido.com
• Activity: Private adult social network management

7. Schedules and Availability

Our support team is available:

• Business days: Monday to Friday
• Schedule: 18:00 - 22:00 (GMT+1)
• Weekends: Limited response
• Holidays: Deferred response

8. Response Policy

We commit to:

• Respond to all queries within a maximum of 48-72 hours
• Maintain confidentiality of your information
• Provide effective solutions to your problems
• Listen to your suggestions to improve the platform

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